Complaint Procedure

If you feel you need to make a complaint to the Practice, please complete the following form and return to the practice:

Complaints form

How do I make a Complaint to NHS England?

If you feel you cannot raise your complaint with us or if you are not happy with the result of our investigation, please contact:

By post:

NHS England
PO Box 16738
Redditch
B97 9PT

By e-mail:

england.contactus@nhs.net with ‘For the attention of the Complaints Manager’ in the subject line.

By telephone:

0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays).

Website:

www.england.nhs.uk/contact-us/

Or:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Emailing:

Phso.enquiries@ombudsman.org.uk

Telephone:

0345 0154033

Coronavirus (COVID-19)

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Wombwell Medical Centre is open and if you need to see your GP/ANP/Nurse or Healthcare, please ring us on Tel: 01226 752470 or visit our website – to see our practice opening times. If you are waiting for a check-up, please be assured we will be in touch Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
 
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